On the Line: Ana Amaro

In line with Beckman Coulter’s mission of continuous improvement, Ana Amaro is always striving to find ways to make laboratory workflow more efficient.
On the Line: Ana Amaro

Having the right technical support when you need it is critical in running a smooth and efficient laboratory, especially during the current global pandemic. In this series, we’ll feature a handful of Beckman Coulter’s most seasoned Customer Technical Support (CTS) specialists.

Ana Amaro

Ana Amaro

Advanced Technical Support Specialist supporting MicroScan microbiology products.
Over 6 years at Beckman Coulter Diagnostics and a total of 16 years of experience in
technical support for leading diagnostics companies.

Committed to Helping Customers Overcome Challenges

In line with Beckman Coulter’s mission of continuous improvement, Ana Amaro is always striving to find ways to make laboratory workflow more efficient. In her role, she works with customers to address issues about the MicroScan instruments, consumables, software, computers and its peripherals.

She troubleshoots customer's issues using all the resources she has at her fingertips. If she comes across an issue that cannot be resolved over the phone or using remote capabilities she dispatches a call to the appropriate field service engineer for further assistance.

Her current role is a perfect fit for her because her passion lies in helping others overcome their challenges within the lab because she knows every second counts in patient care. Ana’s expertise lies in resolving customers’ IT challenges. She solves Laboratory Information System (LIS) issues when customers cannot transmit any data to the LIS. She also specializes in resolving errors with the LabPro MBT monitor.

She gets customers back on their feet by helping them understand the errors with their instruments and work collaboratively with their IT departments to resolve problems.

When I’m able to fix something over the phone, it’s a great feeling. I get excited when I can help laboratories optimize workflow and generate quality and timely results for patient care.

The CTS team faces different challenges every day, and they must be flexible enough to help customers get their systems up and running to prevent downtime.

Striving to Make a Personal Connection with Each Customer

Once Ana came across a customer on the phone who appeared to have difficulty breathing. She immediately knew something was wrong and asked the customer whether she could help by contacting medical support.

After talking it out, the customer was eventually able to breathe better. In the end, Ana and the customer were able to discuss the technical problem and fix the instrument too.

"We're all human, and at the end of the day, people appreciate the human interaction," Ana said.

What’s most important to Ana is being able to work closely with the Beckman Coulter team to resolve customer issues faster.

“Teamwork defines us. We are accountable to each other, and we do everything in our power to help our customers."

Ana is just one of the highly trained CTS specialists you may meet "on the line" when calling into Beckman Coulter's Customer Technical Support Team. If you get her on the line, you can be confident you are working with a subject area expert that prioritizes putting a human touch to complex problems.

Keep an eye out for next month’s blog where we feature another outstanding member of the Customer Technical Support team.

Learn how to optimize your lab's performance with one of our DxS service packages

Editorial Team
Editorial Team
The Beckman Coulter editorial team brings you timely news and resources focused on elevating clinical laboratory performance and advancing patient care.

Related Articles

Proving the Advantage of Total Lab Automation at Worcestershire Royal Hospital

Proving the Advantage of Total Lab Automation at Worcestershire Royal Hospital

Read how total lab automation, backed by Advantaged Workflows, helped Worcestershire Royal Hospital improve turnaround times and much more.
Powering Advantaged Workflows at Adventist Health

Powering Advantaged Workflows at Adventist Health

Read how Adventist Health found the right hematology solutions and the right workflows to help them power efficiency and clinical confidence.
We are One: ADLM 2025 Clinical Lab Expo Highlights

We are One: ADLM 2025 Clinical Lab Expo Highlights

Immersed in the energy of Chicago, a dynamic ADLM 2025 brought together leading voices in clinical laboratory science, diagnostics innovation and disease management to exchange ideas and explore the future of patient care and scientific discovery. Held July 27-31, the conference set the stage for vibrant discussions about clinical AI integration, disease detection innovation, workflow optimization, and the growing impact of precision medicine on laboratory strategies and patient care.