Failing to recognize the risks of unplanned downtime can have significant consequences on clinical laboratory and diagnostic laboratory services. Trying to solve these lab instrument service issues reactively can lead to disruptions and delays in patients’ results and impact outcomes.
Research shows that better turnaround time improves patient satisfaction. For example, when turnaround time is at its best, patient satisfaction scores can increase, from 87% to 95%.4
The opportunity is clear: To support timely, optimal patient care, clinical and diagnostic laboratories must stop downtime before it starts.
1Frost & Sullivan market research conducted on behalf of Agilent Technologies. Understanding Key Challenges and Pain Points in the Global Laboratory Market Global Analysis. 2017.
2Hallworth, Mike J. The ‘70% claim’: what is the evidence base? Ann Clin Biochem. 2011;48(6):487–8.
3Holland LL, Smith LL, Blick KE. Reducing laboratory turnaround time outliers can reduce emergency department patient length of stay. Am J Clin Pathol. 2005;124:672–4.
4Jayasinha, Y. (2016). Decreasing Turnaround Time and Increasing Patient Satisfaction in a Safety Net Hospital-Based Pediatrics Clinic Using Lean Six Sigma Methodologies. Retrieved June 12, 2020, from https://www.ncbi.nlm.nih.gov/pubmed/26783866
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